Melissa Wong is a retail veteran and consumer technology expert, having spent over 10 years focusing on retail communications at Old Navy. During her time in one of North America’s largest retailers, she focused on improving the way the company communicated with the field, ultimately improving store execution and driving sales. She now serves as the founder and CEO of Zipline, a leading retail communication and store execution solution loved by the most innovative brick-and-mortar brands in the world.

Carmen is a passionate leader with over 15 years of retail experience working at well-known brands like lululemon, DAVIDsTEA, The North Face, and Lush. As head of Retail Communications and Operations at Lush, Carmen is responsible for ensuring that the brand’s 269 shops across North America are consistently executing against local health and safety guidelines and delivering the excellent Lush brand experience that customers have come to expect.