Liz Wilson is Head of Customer Fulfillment for IKEA Canada, a world-leading home furnishing retailer. For more than 40 years, Canadians have welcomed IKEA into their homes, and have been strong supporters of the IKEA brand, product range and its vision “to create a better everyday life for the many people”. Liz is responsible for leading the transformation of customer fulfilment, including the country’s total fulfilment network covering supply, fulfillment operations and sourcing as well as execution of last-mile delivery fulfilment. In collaboration with commercial, supply chain and customer service teams, Liz draws on her decades of diverse experience across the IKEA organization to lead and develop efficient, high-performing omnichannel operations. Focused on growth, customer experience and business development, Liz is regarded for her strong leadership and coaching skills. She has held leadership roles in Canada, Sweden and the Netherlands on both retailing and product development sides of the business.
Twice a proud Laurier business graduate, Liz holds an Honours Business Administration degree and a Masters of Business Administration (MBA) from Wilfrid Laurier University, and she is a Certified Public Accountant (CPA, CMA). Liz continues to passionately coach and mentor leaders navigating their careers and is an executive sponsor of the gender equality co-worker resource group within customer fulfilment.