{"id":3737,"date":"2022-04-14T15:23:43","date_gmt":"2022-04-14T19:23:43","guid":{"rendered":"https:\/\/events.retailcouncil.org\/dtl\/?post_type=session&#038;p=3737"},"modified":"2022-04-28T11:17:26","modified_gmt":"2022-04-28T15:17:26","slug":"driving-customer-centricity-accords-channels","status":"publish","type":"session","link":"https:\/\/events.retailcouncil.org\/dtl\/session\/driving-customer-centricity-accords-channels\/","title":{"rendered":"Driving Customer Centricity Accoss Channels"},"content":{"rendered":"\n<p>The modern shopping experience has changed drastically. eCommerce adoption has skyrocked and shifted customer expectations across the board. The brands that stand out in today\u2019s crowded market are 100% zero-ed in on their customers. Creating personalized experiences, engaging in two-way dialogues, and focusing on responsiveness. 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