{"id":1683,"date":"2021-12-21T04:43:45","date_gmt":"2021-12-21T09:43:45","guid":{"rendered":"https:\/\/events.retailcouncil.org\/store\/?post_type=session&p=1683"},"modified":"2022-03-22T10:48:00","modified_gmt":"2022-03-22T14:48:00","slug":"main-stage-session-8","status":"publish","type":"session","link":"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/","title":{"rendered":"The Impact of Bias on Employee and Customer Experience"},"content":{"rendered":"\n

Individuals and organizations have known for decades that traditional business systems are rooted in biases. These biases, conscious and unconscious, impact relationships with colleagues and the experiences consumers have with your brand. Dr. Hadiya Roderique, Journalist, Lawyer, and Diversity and Inclusion Advocate, shares her experience of being Black on Bay Street and the emotional and personal impact of bias. Dr. Roderique will also discuss the resulting narrow pipeline, the impact of certain groups not being recognized, and the change needed for large scale shifts.<\/p>\n","protected":false},"featured_media":0,"template":"","session_track":[],"class_list":["post-1683","session","type-session","status-publish","hentry"],"acf":[],"yoast_head":"\nThe Impact of Bias on Employee and Customer Experience | DTL Qu\u00e9bec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Impact of Bias on Employee and Customer Experience | DTL Qu\u00e9bec\" \/>\n<meta property=\"og:description\" content=\"Individuals and organizations have known for decades that traditional business systems are rooted in biases. These biases, conscious and unconscious, impact relationships with colleagues and the experiences consumers have with your brand. Dr. Hadiya Roderique, Journalist, Lawyer, and Diversity and Inclusion Advocate, shares her experience of being Black on Bay Street and the emotional and […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/\" \/>\n<meta property=\"og:site_name\" content=\"DTL Qu\u00e9bec\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-22T14:48:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/events.retailcouncil.org\/dtl\/wp-content\/uploads\/sites\/12\/2021\/12\/190528_Store2019_063-HiRes-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/\",\"url\":\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/\",\"name\":\"The Impact of Bias on Employee and Customer Experience | DTL Qu\u00e9bec\",\"isPartOf\":{\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#website\"},\"datePublished\":\"2021-12-21T09:43:45+00:00\",\"dateModified\":\"2022-03-22T14:48:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/events.retailcouncil.org\/dtl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Impact of Bias on Employee and Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#website\",\"url\":\"https:\/\/events.retailcouncil.org\/dtl\/\",\"name\":\"DTL Qu\u00e9bec\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/events.retailcouncil.org\/dtl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#organization\",\"name\":\"DTL Qu\u00e9bec\",\"url\":\"https:\/\/events.retailcouncil.org\/dtl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/events.retailcouncil.org\/dtl\/wp-content\/uploads\/sites\/12\/2021\/11\/cropped-RCC_DTL_Logo_EN.png\",\"contentUrl\":\"https:\/\/events.retailcouncil.org\/dtl\/wp-content\/uploads\/sites\/12\/2021\/11\/cropped-RCC_DTL_Logo_EN.png\",\"width\":1011,\"height\":301,\"caption\":\"DTL Qu\u00e9bec\"},\"image\":{\"@id\":\"https:\/\/events.retailcouncil.org\/dtl\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Impact of Bias on Employee and Customer Experience | DTL Qu\u00e9bec","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/events.retailcouncil.org\/dtl\/session\/main-stage-session-8\/","og_locale":"en_US","og_type":"article","og_title":"The Impact of Bias on Employee and Customer Experience | DTL Qu\u00e9bec","og_description":"Individuals and organizations have known for decades that traditional business systems are rooted in biases. 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